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Shipping & Handling F.A.Q
What are your shipping rates?
We have a flat shipping & handling rate. One simple rate.
$25 for USA/Canada.
$35 for rest of the world.
$25 for USA/Canada.
$35 for rest of the world.
How do you ship?
It depends on your order & location.
Small/simple orders normally letter-mail with no tracking.
Small VB card orders normally letter-mail or small-parcel.
N64 carts or big orders normally parcel with tracking.
Small/simple orders normally letter-mail with no tracking.
Small VB card orders normally letter-mail or small-parcel.
N64 carts or big orders normally parcel with tracking.
What's ETA for shipments?
We built/ship all products once per month. So, depends on when the next build/ship cycle is planned.
After building/shipping is complete: normally takes 1-2 weeks to arrive in Canada/US or 2-3 weeks to arrive world-wide.
After building/shipping is complete: normally takes 1-2 weeks to arrive in Canada/US or 2-3 weeks to arrive world-wide.
Will I know when my order ships?
Yes. When your item is built/ship you'll get an automated shipping notification email.
This email will also tell you the method we ship by & provide tracking number if available.
This email will also tell you the method we ship by & provide tracking number if available.
Will I get hit with duties fees?
Vintex 64 now pre-pays all duties. Its part of the flat rate fee.
Yet, some counties may add extra fee's that we cannot pre-pay for. Let us know if you get hit by one of these.
Yet, some counties may add extra fee's that we cannot pre-pay for. Let us know if you get hit by one of these.
Who do you normally ship with?
All of them. We use all the major couriers & postal systems. We adjust to current shipping trends, country you're in, & type order you made.
What the biggest error you seen customers make regarding shipping?
Please, make sure your address is correct when making the order.
Errors in address makes for a lot of confusion & head-acks for everyone.
Errors in address makes for a lot of confusion & head-acks for everyone.
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You will need to follow special instruction to get my package delivered right.
Simply, type-it in the check-out notes with your order. Vintex 64 team member always re-review & follow your check-out notes.
Emails can work too, but check-outs notes are better place for this info.
Emails can work too, but check-outs notes are better place for this info.
Do you insure shipments? What happens if it gets lost?
Lost, stolen, or if falls into a black hole, we'll just build/send a free replacement, as its cheaper and less hassle than insuring.
This is included in our flat rate fee.
This is included in our flat rate fee.
Can you ship Carriers/Couriers to my P.O. Box?
Sadly no. Major Couriers do no ship to a P.O. Box. We'll ship postal parcel service in this case.
Can you add extra protection to my package? Do you add water protection?
Yes. We over package/protect all our shipments; we even designed custom carboard for this. Cart ship in airtight zip-lock bag for water protection.
Our products are also designed with extra vibration protection for long lasting use.
Yet, if feel more protection is needed type-it in check-out notes & we can add even more protection.
Our products are also designed with extra vibration protection for long lasting use.
Yet, if feel more protection is needed type-it in check-out notes & we can add even more protection.
Do you really ship worldwide or anywhere?
Yes, anywhere. See the current list of countries below:
Don't be shy, help us add your County as well!
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Canada
United States Army Bases in the United States United Kingdom Italy France Spain Romania Brazil Peru |
Australia
New Zealand Germany Switzerland Denmark Norway New Zealand Japan Republic of Korea |
Hey, you guys used to have a $3-$5 shipping rates?
True, but sadly some people over-used it & sadly the world of shipping has gone up in cost & complexity.
The Vintex 64 team decided to do a flat rate for farness to everyone. This rate also averages out all shipping related expense equally to all order.
Yet, you should see some prices lower on smaller items on our website to help make-up for this adjustment over time.
The Vintex 64 team decided to do a flat rate for farness to everyone. This rate also averages out all shipping related expense equally to all order.
Yet, you should see some prices lower on smaller items on our website to help make-up for this adjustment over time.
I'm maybe out of town or I don't like how my courier sometimes leaves packages on my doorstep.
Normally you can pre-call the courier for holding the shipment or they keep it at a local depo/office for you to pick-up.
This normally easy to do with Fed-Ex.
Some couriers may require an email-of-permission to you to re-forward to the courier, as the sender normally the authority of a shipment.
This normally easy to do with Fed-Ex.
Some couriers may require an email-of-permission to you to re-forward to the courier, as the sender normally the authority of a shipment.
I work for a major postal/courier service or I just purchased a new home...
...and got an orphaned shipment from your organization.
If possible, please deliver it to the intended customer/destination or ask us for more information. Otherwise, you can return it to us.
Yet, if it's a small package, and will costs over $50+ to return you can simply unpackage it an put it in a local donation bin.
Yet, if it's a small package, and will costs over $50+ to return you can simply unpackage it an put it in a local donation bin.
What Shipping Services do you use?
We currently use Net Parcel & Flagship. Both give good rates and service!
I represent a major Postal/Courier service. I'm reviewing your website.
Are you interested in opening an account with us?
Who do you use right now?
Let us know if have any questions. We don't mind opening an account. We have a few accounts already.
We got a Federal Business Number & related requirements you may need.
We normally rotated between all of you below:
We got a Federal Business Number & related requirements you may need.
We normally rotated between all of you below:
- UPS - What can brown do for your retro gaming?
- DHL - Keep up with the retro gaming clicks!
- FedEx - Relax FedEx in the game.
- Canada Post - Delivering the retro gaming world!
- USPS - We deliver for your retro gaming.
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